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Position Details
Reference Number 41837
Position Title Client Package Partner
Employment Type Permanent Full Time
Entity North Queensland
Location Townsville Community Care
Enterprise agreement Allied Health and Community Service Stream - Community Service Level 5
Roles Available 1
Hours per fortnight 76
Position Summary
  • Permenant Full Time Position
  • Townseville Community Care Team
  • $43.71 per hour + 10% Super + NFP Salary Packaging Tax Benefits + Employee Benefits

As a Client Package Partner working for Blue Care, you will be required to partner with a number of stakeholders including clients, consumers and multidisciplinary health care Processionals to facilitate the provision of high standard client focused health care. Through taking an individualised case management approach, considering clinical best practice, social needs and inclusion of people in the community, you will support and assist clients and consumers to build meaningful relationships that ensure informed care provision is provided in line with client and consumer demands. You will be required to coordinate services that meet consumer needs and achievement of specified goals and desired outcomes. On a day to day basis, you will be responsible for, but not limited too:


  • Collaborating with the Care Managers, and Community Service Manager, develop and execute internal and external business development strategies, targeted initiatives and communication programmes to achieve service development targets in identified service specialities for Community Services as required.
  • ensure that client/consumer, workforce, and organisational resources are utilised efficiently, effectively and in accordance with the various funding/ contract obligations.
  • Develop, implement and evaluate relevant strategies, including community education / community development strategies,
  • Actively contribute to the preparation, participation and addressing results of accreditation/service reviews.
  • Establish sales, packages and funding forecasts; budgets and appropriate sales key performance indicators and successfully negotiate these targets with care and other key stakeholders in the business development, customer service centre and marketing areas, and the respective community operational areas.


What you’ll need:

You’ll be an experienced case manager, preferably with aged or community care experience driven to make a change in the lives of those in the community through enabling their independence and well-being. You’ll be confident in working in multi-disciplinary teams and also autonomously to ensure the highest quality community care is provided to our valued clients. The ideal candidate will have:


  • Demonstrated experience in coordinating or assisting in the co-ordination of a community-based service or client
  • care.
  • Demonstrated understanding of client centred, community-based care services.
  • Proven knowledge and understanding of relevant legislative frameworks, standards and funding requirements or
  • ability to quickly acquire such knowledge.
  • Demonstrated effective interpersonal and written communication skills, including intermediate computer skills (e.g.
  • Microsoft Office Suite and other database products).
  • All Blue Care staff must satisfy the relevant probity checks required by legislation or Blue Care policies

Supporting you to support others.

We’ve been caring for Queenslander’s for over 65 years. Whether we’re on the road, in people’s homes or in our centres, everything our dedicated team of more than 8,000 people do is built on enabling independence, choice and freedom. We’re proudly not-for-profit and offer you: 

  • Access to salary packaging & meal and entertainment benefits
  • Flexible work arrangements to support work-life balance
  • Employee assistance, health & wellness programs
  • Values-based culture & rewards and recognition
  • Ongoing learning & development

Ready to work together?
Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.


Our team are available to answer any questions you may have. We’ll do our best to get back to you 2 weeks from the closing date.


We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.


Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.


Please Note: To ensure the health and safety of our people, and the clients, residents, patients and people we serve at UnitingCare Queensland, individuals are required to comply with statutory and Government requirements, such as public health directions, and UnitingCare's vaccination requirements policy, with respect to COVID-19 vaccinations.

Selection Criteria Desirable: Do you have experience in customer service and/or have strong interpersonal skills?
Desirable: Do you have strong organisational skills and can effectively contribute as a member of a team in a fast-paced environments?
Desirable: Do you have excellent time management skills and the ability to prioritise tasks?
Desirable: Do you have the ability to work independently, manage competing priorities, and deliver quality and on-time outcomes within allocated budgets.
Contact Person Rebecca Laurier
Contact Number 0437131032
Alternate Contact Person Donna Smallwood
Alternate Contact Number 0487400249
Closing Date 12/02/2022
Position Description Client Package Partner.pdf
Application Guide click here to view