Quick Links

Bookmark & Share
Position Details
Reference Number 33150
Position Title Administration Officer
Employment Type Permanent Full Time
Entity North Queensland
Location Townsville Community Care
Enterprise agreement Admin/Clerical - Level 4
Roles Available 2
Hours per fortnight 76
Position Summary

Employment Status: Permanent Full Time

Location: Townsville

Classification: Administration

Remuneration Value: $27.65 - $28.24 per hour (FTE $54,635 - $55,800) + 9.5% Super + Salary Packaging 


Blue Care is currently looking for a full time Administration Officer– Scheduling to join our team located in Townsville. The role is responsible for the coordination of scheduling our Nursing staff and Personal Carers. 


Your role:

Alongside our commitment to service responsiveness and consumer choice working in this area requires dynamic problem solving, effective use of resources, ability to multi-task and create concise communication strategies. You will be joining a team that works collaboratively to achieve rewarding results in a fast paced role. Our care employees carry mobility devices that support rapid management of information and linkage to GPS tracking to support best route optimisation. 


Your scheduling responsibilities will include:

  • Managing schedule tasks sent electronically or phoned in by staff within our Client Management Systems (Procura CMS) 
  • Reallocating work allocations to guide priortised visits and meet consumer expectation of planned visit times. This is managed among changes driven by staff leave, unplanned adjustments to appointment times, unplanned delays, client request for change etc.
  • Communication of updates, and informs clients regarding appointment including employee’s names, times of service, and changes to schedules. 
  • Maintain long and short term schedules 
  • Coordinate, manage and resolve enquiries in a high pressure environment, including escalation of issues.
  • Manage competing priorities 
  • Work cohesively across teams to support outcomes
  • Receive client feedback, inquiries and complaints, and respond as required.

We’ll look after you too:

Our people mean the world to us. As the largest provider of Aged and Community services in QLD, Blue Care offers the unique opportunity to advance your career from Coomera to Katherine and almost everywhere in between.

We offer:

  • Salary packaging to pay benefits and living expenses from pre-tax income
  • Access to financial, retail and lifestyle discounts
  • Ongoing learning and development, training and workshops
  • Clearly defined career pathways and support for internal development
  • Values-led culture, where we emphasise a healthy work-life balance

You’ll demonstrate:

  • Previous experience in service coordination, scheduling or rostering role
  • Excellent interpersonal skills, time management and ability to work in a cohesive team will make you a great fit for the role. 
  • Strong customer service skills
  • Proactive and logical problem solver with a passion for helping people 
  • Experience in office administration including advanced computer skills Experience within Procura CMS a particular advantage.

Ready to work together? To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. We look forward to receiving your application by 26 May 2019.


Our process includes undergoing a Federal Police check and some positions will require you to complete an online medical assessment. We pay for both of these and it’s an easy process. You also need full working rights for Australia.


We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Selection Criteria Essential: Do you have experience in rostering or scheduling?
Essential: Do you work effectively under tight deadlines?
Essential: Do you have the skills to monitor progress and re-prioritise as necessary?
Desirable: Do you have full Australian working entitlements as an Australian Citizen, Australian Permanent Resident OR New Zealand Citizen?
Desirable: If you are successful for this role, you may be required to undergo a series of pre-employment checks, that may include your Right to Work in Australia, Nationally Coordinated Criminal History Check and a Health Screening Questionnaire. Do you consent to this?
Contact Person Rebecca Laurier
Contact Number 0437131032
Alternate Contact Person Andrea Duggan
Alternate Contact Number 0439740942
Closing Date 26/05/2019
Position Description Administration Officer.doc
Application Guide click here to view