We’re inviting applications from skilled Team Leaders with a strong administrative background to oversee a team of Workface Coordinators in our Ipswich office.

The Resource Management Team (RMT) Team Leader will coach, lead and develop Workforce Coordinators to deliver a highly efficient and consistent standard of service through all aspects of employee rostering, customer scheduling and timekeeping, as well as workload monitoring for Residential, Community and Disability services.

What you’ll need:

• Diploma of Business, Cert IV in Frontline Management or qualifications in a relevant field 
• Experience as a Team Leader within a customer-led service delivery environment  
• Demonstrated experience working in customer management, employee rostering and payroll systems.
• Demonstrated advanced coordination and planning skills, with ability to deliver within designated timeframes and effectively contribute as a member of a team in a fast-paced environment.
• Experience in the delivery of exceptional customer service in a customer-led care and support environment.
• Experience working with a range of different technology solutions.
• Demonstrated ability to interpret, report on and action insights drawn from data and analytics within varying enterprise systems.

Supporting you to support others.

We’ve been caring for Queenslander’s for over 65 years. Whether we’re on the road, in people’s homes or in our centres, everything our dedicated team of more than 8,000 people do is built on enabling independence, choice and freedom. We’re proudly not-for-profit and offer you: 

• Access to salary packaging & meal and entertainment benefits
• Flexible work arrangements to support work-life balance
• Employee assistance, health & wellness programs
• Values-based culture & rewards and recognition
• Ongoing learning & development
• A salaried position, you’ll be offered a competitive package as well as access to NFP salary packaging.

Ready to work together?

Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.

Our team are available to answer any questions you may have.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

In May 2020 it became mandatory to have the influenza vaccination to either enter or work in a Residential Aged Care Facility. This was a legal direction triggered by the COVID-19 Pandemic. Recently, Queensland Health advised that employees working in a residential aged care facility are no longer required to have an influenza vaccination. Whilst the influenza vaccination is currently not a requirement, it is highly likely the vaccination will be a seasonal requirement moving into future years. We strongly encourage all employees across Aged Care and Community Services to obtain the seasonal influenza vaccination to ensure the safety and wellbeing of the vulnerable people in our care as well as their own.